Can my order be tracked?

Yes, you are able to track your order through Your Account section.

Does “The AB Sports” ship to Post Office Boxes, Military Bases or Freight Forwarding Addresses?

In normal circumstances we do ship to Post Office Boxes, Military Bases or Freight Forwarding Addresses. However, we always reserve the right to refuse an order. If this is the case, we will notify you by email that we have cancelled your order.

Do you offer Sponsorship?

Unfortunately at “The AB Sports” we do not offer sponsorship at this current time. It would be in your best interests to contact a manufacturer whose equipment you enjoy using and asking if they could accommodate your requirements.

How can I change my Personal Details?

This can be done by logging into your account and then changing any of your personal details including address, email and any email subscription/newsletters you are currently receiving.

How can I close my account with you?

This is not a problem, please feel free to call us on +44 (0)7593 425 521 or email us at [email protected] where we will be able to assist with your account deletion.

*How do I place an order?

Ordering with The AB Sports is a very simple process:

  • Have a look around our website and decide on the products you wish to buy.
  • If you are wanting a product like a Cricket Bat or a clothing then you would normally need to choose the relevant options from the dropdown box on the actual item page before you were able to go to your Shopping Cart.
  • Once you have chosen your specific options then click “Add to Cart”.
  • Then when everything has been added to your Shopping Cart choose “Proceed to Checkout”.
  • You are then able to either login (if you have an account with us), register for an account or just make a potential one off purchase as a Guest.
  • Once you have fast tracked as a Guest by typing in your Name, Address, Shipping Address and Card Details, you will then receive order confirmation via your chosen email address once we have confirmed the order.

How do I return my item(s)?

On the back of your order form you will have a return section that you need to fill out and send back with your item(s). The returns address is stated on this sheet. We recommend you send the package back to us through a recorded/tracked delivery.

How long does it take to process a refund?

Once we have received the item(s) back and a refund has been agreed it would take between 3 and 5 days usually for the refund to be processed.

How many days do I have to return my item(s)?

At The AB Sports we try our best to offer the best service possible, and understand that while ordering cricket equipment over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.

As a result of this we offer either an exchange or a total refund of all goods (except bats that have been knocked in or facing/tape added to them) purchased through All Rounder Cricket Equipment, providing they are returned to us in their original packaging and have not been used, within 14 days of purchase.

How safe is it for my card details to be saved?

When you have placed an order with us using your Credit or Debit card, your details are very securely exchanged with our payment processor PayPal or Stripe who charge your card and pay us the money after deducting their commission. So we do not even see your card details let alone storing any details. We have no access or knowledge of bank account or credit details. However, if you make a bank transfer it will be processed slightly differently but it will be exactly like you generally do bank payments. Again, we will not see or hold any of your banking details.

Verified by PayPal and Stripe system gateway are used for that extra layer of protection.

How will I know if my order has been received?

Once you have completed your order you will receive an email through to your chosen address usually within a few minutes of placing the order.

I have forgotten my Password, What do I need to do?

Do not worry! When you click sign in you will see a forgotten password area where you will be able to type in your email address and then you will receive an email with detailed instructions on how you can reset your password. If you have any problems don’t forget you can always call our fabulous customer service team who will be able to assist you.

If an item is out of stock, how can I find out when it will be available again?

The quickest way to find out about our stock availability would be to give us a call on +44 (0)7593 425 521 where one of our customer service advisors will help you.

My order status is showing Delivered but I have not received my items?

DPD and Royal Mail have very high standards but of course, there can be problems, so we can only apologise if you have had any difficulties in acquiring your order. Sometimes parcels are left with a neighbour but if this is not the case and/or you have not been left a card from the courier then please give us a call on +44 (0)7593 425 521 as soon as possible so we can investigate this issue for you.

Once my Order has been placed am I able to Cancel/Amend it?

It is possible to cancel or change the items you have ordered if they have not already been selected and packed by our highly skilled warehouse team. The best thing to do would be to give us a call on +44 (0)7593 425 5821 where one of our highly skilled customer service executives will assist you.

The order has been returned but I have still not seen the money refunded on my bank statement?

Once processed the funds can take up to 3 working days to be seen in your bank account. If it is any longer than this please feel free to call us on +44 (0)7593 425 521 or email us at [email protected] where we will be able to assist you further.

There has been a problem paying for the items in my shopping cart, I think my card has been declined?

This could be one of the following:

  • Card details entered incorrectly
  • The Payment Processor we use has had issues contacting your Bank
  • The Verified by Visa or MasterCard Securecode System has denied the order due to you entering the wrong details>
  • There is not enough money in your chosen payment account We first of all ask you to carefully check your payment details. If you are sure they are definitely right then please re try the checkout process. If you are still having problems next it is best to get in touch with your bank to see whether they are having any issues at their side.

What Countries do All Rounder Cricket deliver to?

If you would like to see everywhere we deliver to then please check our Shipping/Postage page.

What happens if I am having trouble when trying to order online?

This is not a problem, please feel free to call us on +44 (0)7593 425 521 where one of our highly talented Customer Service Advisors will be able to assist.

What payment methods can I use?

We accept payment via PayPal and Stripe payment gateway. You can play using bank transfer, or simply known as online banking.

What will the shipping cost be to my country?

You would need to look at the Shipping/Postage page for more information on pricing to places outside of the UK Mainland.

When will I receive my order?

We generally dispatch items in 5-7 days We generally use DPD who are our dedicated courier but we also send items via Royal Mail.

**Please Note** – Personalised items usually take between 14 and 18 working days.

When will the money be debited from my account?

The money will be debited from your card immediately when you select “Place Order”.

Where do I find my Order Number?

Your order number will be confirmed in an email within a few minutes of placing the order online or if you have a registered account with us you can check the order number by logging in and looking at your current orders.

Will any Customs Import Duties be due?

If your items are being shipped outside of the European Union it is more than likely you will have to pay some duty. We cannot give exact pricing of this as it depends on the country and value/type of items you are ordering. The AB Sports Cricket accept no responsibility for any Import Duties that are due and they are payable by the customer.

Will I receive the postage I have paid to send the item(s) back to you?

Unless the item(s) you have purchased is faulty or we have sent the wrong items to you then you would have to cover the postage yourself if it was just a straight forward return for instance if the size was wrong or you purely did not like the item(s).

Will my order be delivered free of charge?

If your order is being delivered to a UK Mainland address there is a standard shipping charge between £5.99 and £19.99 depending upon the size, volume and quantity of the order. For other deliveries outside of the UK Mainland you would need to look at our Shipping/Postage section for further details.

Will VAT be added onto my order?

All prices are displayed inclusive of VAT until the delivery address is added at which point any exclusions would be applied.