What payment methods can I use?
We accept payment via PayPal and Stripe payment gateway.
When will the money be debited from my account?
All payments are taken with immediate effect once the order has been placed.
What currency are the items charged in?
Great British Pounds Sterling (GBP)
Will VAT be added onto my order?
All prices are displayed inclusive of VAT until the delivery address is added at which point any exclusions would be applied.
There has been a problem paying for the items in my shopping cart, I think my card has been declined?
This could be for one of the following reasons:
- Card details entered incorrectly
- The Payment Processor we use has had issues contacting your Bank
- The Verified by Visa or MasterCard
SecurecodeSystem has denied the order due to you entering the wrong details
- There are insufficient funds in your chosen payment account.
In the first instance make sure that you have correctly entered your payment details by retrying the checkout process. If your card is declined for a second time, you should contact your bank or service provider to ensure that they are not having any issues at their side.
How safe is it for my card details to be saved?
When you have placed an order with us using your Credit or Debit card, your details are very securely exchanged with our payment processor PayPal or Stripe who charge your card and pay us the money after deducting their commission. So we do not even see your card details let alone storing any details. We have no access or knowledge of bank account or credit details. However, if you make a bank transfer it will be processed slightly differently but it will be exactly like you generally do bank payments. Again, we will not see or hold any of your banking details.
Verified by PayPal and Stripe system gateway are used for that extra layer of protection.